Privacy Policy

1. Introduction

Welcome to the Privacy Policy of SUCCESS EXHIBITION LIMITED. This document explains how we collect, use, store, disclose and protect the personal information of visitors to this website and of the exhibitors, buyers, visitors and business partners who work with us at trade exhibitions and expositions. The services described on this website are developed and operated by the developer SuccessExpo on behalf of SUCCESS EXHIBITION LIMITED, a company with its registered office at Rm HB 21/F KINGSWIN INDL BLDG II, 32-50 LEI MUK RD, Kwai Chung, Hong Kong (HK).

We are committed to handling your personal information responsibly and in line with applicable privacy legislation. We encourage you to read this policy carefully before providing us with any data, and to contact us if you have any question about how your information is treated.

By using this website or engaging our services, you acknowledge that you have read and understood the practices set out in this policy. Where the law requires explicit consent, we will ask for it separately and will not assume it from your continued use of the site.

2. Scope of This Policy

This Privacy Policy applies to all personal information collected through this website, through direct contact with our offices, and through the delivery of our trade exhibition and expo organising services. It covers information we receive about you when you browse our pages, submit an enquiry, register as an exhibitor, attend an exhibition, or correspond with our team by email, telephone or in writing.

The policy does not apply to information that is collected by third parties whose websites we may link to for your convenience. Where you follow a link from our site to another service, that service is governed by its own privacy notice, and we are not responsible for the practices of those external parties.

This policy also explains, where relevant, how we treat data we hold on behalf of the organisations that run exhibitions with us. In some arrangements, we act as a processor of data that belongs to another event organiser, and our handling of that data will be guided by the contracts we hold with that organiser alongside this policy.

3. Information We Collect

We collect only the personal information that is reasonably necessary for us to provide our services and to answer your enquiries. The categories of information we may collect include the following.

• Identity information such as your full name, job title, company name and business role, so we can address you correctly and understand your place in the industry.
• Contact information such as a business email address and telephone number, which we use to reply to your enquiries and to coordinate participation in exhibitions.
• Account and registration information such as details you supply when registering as an exhibitor or buyer, including badge preferences, dietary needs and access requirements.
• Transaction information such as invoicing addresses, payment status and history of bookings, which are needed to manage your commercial relationship with us.
• Technical information such as your internet protocol address, browser type and pages visited when you use this website, collected through standard server logs and analytics tools.
• Correspondence records such as copies of emails, meeting notes and enquiry messages you exchange with our team, so we can keep a consistent record of your account.
• Marketing preferences where you have told us whether you wish to hear about future exhibitions, or have asked to opt out of certain communications.

We do not deliberately collect sensitive categories of personal data. Where such information is needed for an accessibility or safety reason during an event, we collect only what is necessary and only with your explicit consent.

4. How We Use Your Information

We use the information you provide for a range of legitimate business purposes. Every use is directly connected to our work as organisers of trade exhibitions and related professional services. The main uses are described below.

• To answer your enquiries and to provide the information you request about our services and exhibitions.
• To register you as an exhibitor or visitor, issue badges, and manage your participation before, during and after an event.
• To plan floor layouts, schedule meetings and match buyers with suitable exhibitors as part of our matchmaking program.
• To invoice for services, process payments and manage any refunds or credit notes in accordance with our terms.
• To comply with venue health and safety obligations, including visitor counts and emergency contact records.
• To improve this website and our services by understanding how visitors use them.
• To send you administrative messages about your bookings, and, with your consent, marketing messages about exhibitions that may interest you.
• To detect and prevent fraud, and to protect the security of our systems and our visitors.
• To meet our legal and regulatory obligations, including record keeping and responses to lawful requests from authorities.

Where we use your data for marketing, you may opt out at any time by following the instructions in any message you receive, or by contacting us directly. We never sell personal information to third parties for any reason.

5. Legal Basis for Processing

We process personal information on a limited number of lawful grounds, which we are happy to explain further on request. For most service related activities, our processing is necessary for the performance of a contract that you have entered into with us, or to take steps at your request before entering into such a contract.

Where we process data for our own legitimate interests, such as understanding how our website is used or securing our systems, we balance those interests against your rights and freedoms and do not process more data than is needed. Where we rely on consent, we obtain it clearly before we begin and we make it simple for you to withdraw that consent at any time.

Some processing, such as the retention of invoicing records, is required by law or by accounting regulations and is carried out to fulfil a legal obligation we are subject to. In every case we choose the most limited and least intrusive lawful basis that allows us to serve you properly.

6. How We Share Your Information

We share personal information only where it is essential to deliver our services or where we are required to do so by law. We do not sell or rent your information. The circumstances in which we may share data include the following.

• Venue and contractors: We may share necessary registration or access details with venue managers, security teams and on-site contractors to run a safe event.
• Service providers: We use trusted providers for services such as badge printing, payment processing, website hosting and email delivery, and we share only the data they need to perform their work.
• Event partners: Where an exhibition is co-organised with a partner, we may share exhibitor and visitor data with that partner under a written agreement that respects your privacy.
• Matchmaking: With your consent, we may share your exhibition profile with a selected buyer or exhibitor to arrange a meeting during a show.
• Legal and regulatory: We may disclose information where we are obliged to do so by law, a court order or a regulation, or where disclosure is necessary to protect the rights, property or safety of our company, our visitors or the public.

Any third party with whom we share data is required to keep it confidential and to use it only for the purpose for which it was shared.

7. International Transfers

As we operate from Hong Kong and work with partners and service providers in several countries, personal information may occasionally be processed in locations other than your own. When we transfer data across borders, we take reasonable steps to ensure it is protected to a standard consistent with this policy.

Where we rely on service providers located abroad, we place contractual clauses or other recognised safeguards in place so that your information continues to enjoy an appropriate level of protection. We will always keep you informed if you ask, and we are ready to tell you the mechanisms we use to safeguard your data when it leaves the jurisdiction in which you are located.

We recognise that the internet is a global network and that a single visit to our website may involve routing through servers in various countries. For that reason we apply the same careful standards to all data we hold, regardless of where it happens to be physically stored.

8. Data Retention

We keep personal information only for as long as it is needed for the purpose for which it was collected, or as long as we are required to keep it by law. When a need for the data has ended, we delete or anonymise it in a secure manner.

Exhibitor and visitor records connected to an active commercial relationship are retained for the reasonable life of that relationship and for a sensible period afterwards to support invoicing, warranty and rebooking activity. Communications and records of consent are kept only as long as they are useful to demonstrate good practice.

Website logs and technical data are retained for the shortest period necessary to secure our systems and to understand general usage patterns. If you would like details of our specific retention periods for a particular category of data, we will be pleased to provide them on request.

9. Data Security

We have implemented technical and organisational measures intended to protect your personal information against loss, misuse, unauthorised access, alteration and disclosure. Access to your data within our business is limited to the staff and approved contractors who need it to do their jobs.

We apply sensible measures such as access controls, secure storage for physical records, encrypted transmission of sensitive data where appropriate, and regular reviews of our systems. Our staff receive guidance on handling personal information and are expected to keep confidentiality at the centre of their work.

No method of transmission or storage is completely secure, and we cannot guarantee absolute protection. However, we work continuously to keep our safeguards strong and to respond quickly if a concern is raised. If you become aware of a possible breach involving your data, please contact us without delay so we can act.

10. Cookies and Tracking

This website uses small data files known as cookies and similar technologies to help us understand how the site is used and to make it easier to navigate. Some cookies are strictly necessary, for example to keep a session active or to remember accessible settings you have chosen.

We also use analytics technology to collect anonymous information about how visitors reach and move around our pages. This information helps us improve the site, but we do not use it to identify individual people, and we do not combine it with other data to build profiles of specific visitors.

Most browsers allow you to control or delete cookies. If you choose to disable them, some parts of the website may not function as smoothly, but you will still be able to browse and to contact us through other channels described on this site.

11. Privacy for Children

Our trade exhibition and expo services are directed at businesses and professional visitors. They are not designed for or targeted at children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us and we will take steps to remove that information and end the account promptly.

Where an event is open to family visitors or includes spaces suited to young participants, any personal data collected at the door is limited to that strictly necessary for safety and entry purposes, and is handled under the same careful rules that apply to the rest of this policy.

12. Your Rights

Depending on where you live and on the applicable law, you may have a number of rights regarding the personal information we hold about you. We will respect these rights and respond to your requests in a timely manner. Common rights include the following.

• The right to access a copy of the personal information we hold about you.
• The right to ask us to correct any information that is inaccurate or incomplete.
• The right to request deletion of your personal information in certain circumstances.
• The right to request that we restrict how we process your data in certain situations.
• The right to data portability, which allows you to receive your data in a structured, commonly used format.
• The right to object to processing carried out for our legitimate interests.
• The right to withdraw consent at any time where we rely on consent as the legal basis.

To exercise any of these rights, please contact us using the details at the end of this policy. We may ask you to verify your identity before acting on a request, to protect your information from misuse. We aim to respond to all legitimate requests within one month, and we will tell you if we need longer.

You also have the right to lodge a complaint with a relevant supervisory authority if you believe we have not handled your data properly, although we would always encourage you to contact us first so that we can try to resolve the matter directly.

13. Third-Party Sites

Our website may contain links to external websites operated by venues, partners, industry bodies or other organisations. Once you leave our site, this Privacy Policy no longer applies, and you are governed by the privacy practices of the site you visit.

We have no control over the content or the privacy practices of those external sites, and we accept no responsibility for the manner in which they collect or use personal information. We encourage you to read the privacy notice of any external site before you provide it with personal data.

14. Contact Information

If you have any question about this Privacy Policy, wish to exercise any of your rights, or have a concern about how your personal information is handled, you are welcome to contact our team using the details below. We will respond to your message and treat it with the same care we apply to all of our work.

SUCCESS EXHIBITION LIMITED
Rm HB 21/F KINGSWIN INDL BLDG II, 32-50 LEI MUK RD,
Kwai Chung, Hong Kong (HK)

Email: info@xiongshengtrade.lol
Telephone: +12704007530

This policy may be updated from time to time to reflect changes in our practices or in the law. When we make material changes, we will update the date shown at the top of this document and, where appropriate, notify you on our website. Your continued use of our services after such changes will constitute your acceptance of the revised policy.